shoei33 Deposits & Withdrawals Guide

The cashier is the central hub for managing your account funds. Whether you are adding credits to start playing or requesting a payout of your winnings, our system is designed to be straightforward and transparent. Please note that specific available payment methods and any applicable limits are always displayed in real-time directly within the cashier interface.

Last updated: September 10, 2026 Get Started Now

How the cashier works

Your account balance is held in MYR and is clearly displayed throughout the platform using the RM symbol. The cashier serves as a single interface where both deposits and withdrawals are managed, ensuring you have a complete overview of your financial activity. It is important to understand that while deposits are processed as you follow the payment steps, withdrawals are handled as review requests. When you request a payout, the system verifies the request against your account standing and security requirements before the funds are released, rather than acting as an automatic transfer.

Payment method categories available in Malaysia

Bank Transfers

A long-established method that players find familiar. Suitable for those who prefer traditional banking interfaces and have a registered local bank account for secure movements.

Local E-Wallets

Common in daily life across Malaysia. Ideal for players seeking a modern experience using apps they already use for shopping and dining, offering a seamless transition to gaming.

Bank Cards

A widely familiar option for those who prefer using their existing card details. Suitable for players who want a standard payment flow and have a card enabled for online use.

Prepaid Vouchers

A convenient alternative for players who prefer using voucher codes. This is suitable for those who wish to manage their budget via prepaid credits without direct bank linking.

How to deposit

Access your account: Start by completing your sign in process to enter your secure member area.
Open the cashier: Locate and click the cashier or deposit button to open the payment management interface.
Choose your method: Select from the available payment categories that best suit your preference and current account availability.
Set your amount: Enter the amount you wish to add to your balance in RM, ensuring it aligns with your budget.
Confirm the transaction: Complete the authorization in your payment app or the redirected secure page as prompted by the system.
Verify your balance: Return to the lobby to check if your RM balance has updated. If it does not, please contact our support team.

Why payment methods must be in your own name

To prevent fraud and protect against account takeover, our system requires a strict match between the registered account name and the name on the payment method used. This safeguard ensures that funds are only moved between accounts owned by the same person. If you use a third-party account or a payment method belonging to a friend or family member, the transaction will likely be rejected. More importantly, mismatched names will block your ability to complete a withdrawal, as payouts are returned to the original source holder. Ensuring your payment details match your registration is the primary way to avoid payout failures.

Account verification and the first payout

Account verification, often referred to as KYC, is a standard procedure conducted by regulated operators to ensure a secure gaming environment. This process is typically required only once, before your first withdrawal is processed, rather than for every individual transaction. By verifying your identity, we ensure that the person requesting the funds is the actual owner of the account.

Generally, the system will request a few standard documents: a clear photo of an official government-issued ID, a recent document that confirms your residential address, and evidence that the chosen payment method is registered in your name. To ensure a smooth experience, we recommend uploading these documents in high quality—making sure all four corners of the page are visible and the text is well-lit—before you initiate your first withdrawal request. This proactive approach helps avoid delays during the review phase.

How to request a withdrawal

Verify your identity: Ensure you have completed the account verification process by uploading the required documentation.
Clear active bonuses: Settle any wagering requirements or close active promotions to unlock your balance for withdrawal.
Enter the cashier: Open the payment section and navigate to the withdrawal or payout tab.
Select payout method: Choose the method you wish to receive your funds, ensuring it matches your registered details.
Submit the request: Enter the amount you wish to withdraw and confirm the submission of the request.
Track progress: Monitor the status of your request through your account history until the funds are released.

Why a withdrawal might be delayed

Verification Pending: Your identity documents may still be under review. You can check your profile status to see if further documents are needed.
Active Bonus Present: There may be remaining wagering requirements. Review your active bonuses on the promotions page to see what needs to be completed.
Method Mismatch: The payout method does not match the deposit method or the account holder's name. Update your payment details to match your ID.
Incorrect Details: A typo in the account number or name can halt the process. Re-submit the request with corrected information.
External Checks: The receiving bank or payment provider may be conducting their own security checks. In this case, contact your provider directly.

If your request remains pending beyond the usual window, please visit our support page. Please prepare your account ID and a screenshot of the transaction for faster assistance.

Currency and Display

Your account operates exclusively in MYR, and all amounts in the interface are denoted by the RM symbol. If you use a payment method that holds a different currency, the conversion is handled by the payment provider. The final figure shown at the point of confirmation is the active amount that will be credited to or debited from your account.

Staying in control of your deposit budget

Managing your funds is a key part of a healthy gaming experience. We provide tools within the account settings that allow you to configure deposit limits, helping you stay within your means. It is important to note that requests to decrease a limit are typically processed faster than requests to increase one, as a protective measure.

We recommend deciding on your total budget before you open the cashier, rather than adjusting your limits after a round of play. For more information on managing your habits and maintaining a safe environment, please visit our responsible gaming page.

Protecting your funds and account security

Your account security is a shared responsibility. We encourage you to use all available security options provided in your profile settings and to keep your payment passwords and PINs strictly confidential. Always ensure you are depositing funds only through the official cashier on this domain.

Be vigilant against fraud: our team will never ask you to transfer money to a personal account or an unverified third party via social media or private messages. Treat any such request as a fraudulent attempt and report it to us immediately through the official channels.

Frequently asked questions

Why do I need to verify my identity?

Verification is required to ensure that the account owner is a real person who meets the minimum age requirements and to prevent fraudulent activity. This process protects your funds by ensuring that payouts are only sent to the verified owner of the account.

Can someone else pay on my behalf?

No, all deposits must come from a payment method registered in the name of the account holder. Third-party payments are not permitted and will be rejected, as they can lead to significant complications during the withdrawal process.

Does an active bonus affect my withdrawal?

Yes, if you have an active bonus, you must typically complete the associated wagering requirements before the funds can be withdrawn. You can check the progress of your bonuses in the promotions section of your account.

Why is my withdrawal still pending?

Pending withdrawals are usually caused by a pending identity verification, active bonus requirements, or a mismatch in payment details. Please check your account notifications to see if any further action is required from your side.

How do I set a deposit limit?

You can set your budget limits within your account settings. Navigate to the security or responsible gaming tab, where you can specify the amount you are comfortable depositing over a set period.

What should I double-check before submitting a withdrawal?

Ensure your identity verification is complete, any active bonuses are settled, and the payout method name matches your registered account name exactly. Double-check all account numbers to avoid typos.

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